1. Introduction
Welcome to Shine Wall Stone Group (“Shine Wall Stone,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our services, consultation, and project execution. By engaging with Shine Wall Stone, you agree to comply with these terms.
Our mission is to deliver premium stone solutions, wall cladding, and construction services that combine durability, design, and innovation. These Terms ensure transparency, protect both parties, and establish clear responsibilities.
2. Scope of Agreement
- These Terms apply to all clients, contractors, and partners engaging with Shine Wall Stone.
- By requesting services, consultations, or project execution, you acknowledge that you have read, understood, and accepted these Terms.
- If you do not agree, you should refrain from using our services.
3. Nature of Services
- Shine Wall Stone provides construction materials, stone finishing, wall cladding, and related consultancy services.
- Services may include design consultation, material supply, installation guidance, and project supervision.
- Each project is unique; timelines, costs, and deliverables are discussed and agreed upon before commencement.
4. Service Engagement
- Clients must provide accurate project details, including site location, requirements, and specifications.
- Shine Wall Stone will provide recommendations based on industry standards and best practices.
- Any changes to scope or specifications must be communicated in writing and may affect timelines or costs.
5. Quality Assurance
- We ensure that our materials and services meet industry benchmarks for strength, durability, and finish.
- Natural variations in stone color, texture, and pattern are inherent and not considered defects.
- Shine Wall Stone reserves the right to improve or modify service methods and material specifications without prior notice.
6. Project Timelines
- Timelines are agreed upon during consultation and depend on project size, complexity, and external factors.
- Shine Wall Stone is not liable for delays caused by weather, third-party contractors, or unforeseen circumstances.
- Clients must ensure site readiness and accessibility for smooth execution.
7. Client Responsibilities
- Provide accurate information during consultation and project planning.
- Ensure safe access to the project site and compliance with local regulations.
- Respect Shine Wall Stone’s intellectual property, designs, and brand reputation.
- Report issues promptly to enable timely resolution.
8. Warranties and Limitations
- Shine Wall Stone warrants that services and materials are free from manufacturing or execution defects.
- Warranty does not cover damages caused by improper handling, misuse, or external factors such as weather, accidents, or natural disasters.
- Our liability is limited to the scope of services provided.
- We do not assume responsibility for indirect, incidental, or consequential damages.
9. Intellectual Property
- All logos, trademarks, brand names, and promotional materials are the property of Shine Wall Stone.
- Unauthorized reproduction, distribution, or use of our intellectual property is strictly prohibited.
- Designs, layouts, and consultancy materials provided during projects remain the intellectual property of Shine Wall Stone unless otherwise agreed.
10. Limitation of Liability
- Shine Wall Stone’s liability is limited to direct damages arising from service defects.
- We are not liable for indirect losses such as lost profits, business interruption, or reputational damage.
- Clients agree to indemnify Shine Wall Stone against claims arising from misuse of services or materials.
11. Governing Law
- These Terms & Conditions are governed by the laws of Pakistan.
- Any disputes will be resolved in the courts of Lahore, Punjab.
- Clients agree to submit to the jurisdiction of these courts.
12. Force Majeure
- Shine Wall Stone is not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, government actions, or supply chain disruptions.
- In such cases, project timelines may be extended without penalty.
13. Privacy and Data Protection
- Shine Wall Stone respects client privacy and protects personal information.
- Data collected (name, contact details, project information) is used only for service delivery and communication.
- We do not sell or share client information with third parties, except for trusted partners directly involved in project execution.
- Clients may request correction or deletion of their personal information at any time.
14. Policy Updates
- Shine Wall Stone may update these Terms & Conditions periodically.
- Changes will be communicated through our website or official channels.
- Continued use of our services after updates constitutes acceptance of the revised terms.