Privacy Policy - Shine Wall Stone

1. Information We Collect

We collect information to provide better services and maintain strong client relationships. The types of information include:

Personal Information: Name, phone number, email address, and physical address. This helps us identify and communicate with you effectively.
Professional Information: Company name, designation, and project details. These details allow us to tailor our services to your business needs.
Service Data: Requirements, specifications, and preferences shared during consultations. This ensures that our solutions align with your expectations.
Communication Records: Emails, phone calls, and messages exchanged with our team. These records help us track progress and maintain accountability.
Website Data: IP address, browser type, and usage patterns when visiting our website. This information helps us improve user experience and site performance.

We collect only the information necessary to deliver our services effectively and to maintain accurate records for project management.

2. How We Use Information

Your information is used for the following purposes:

To provide consultation, project planning, and service delivery.
To communicate updates, offers, and important notices.
To improve our services, materials, and client experience.
To maintain records for legal, contractual, and administrative purposes.
To protect against fraud, misuse, or unauthorized access.

We do not use your information for purposes unrelated to Shine Wall Stone’s services. Every use of data is tied directly to delivering value to our clients and ensuring smooth project execution.

3. Data Protection and Security

We employ strict measures to protect your information:

Secure servers and encrypted communication channels.
Restricted access to personal data, limited to authorized personnel.
Regular monitoring of systems to prevent breaches.
Compliance with industry standards for data protection.

While we take every precaution, no system is completely immune to risks. Clients acknowledge that digital communication carries inherent vulnerabilities, but Shine Wall Stone continuously invests in stronger safeguards, including staff training and updated security protocols.

4. Sharing of Information

We respect your privacy and do not sell or rent personal information. However, we may share data in the following cases:

Service Partners: With trusted contractors, suppliers, or consultants directly involved in your project.
Legal Requirements: When disclosure is required by law, regulation, or court order.
Business Operations: For audits, compliance, or corporate restructuring.

All third parties are required to maintain confidentiality and use information only for agreed purposes. Shine Wall Stone ensures that any partner handling client data adheres to strict privacy standards.

5. Client Rights

We believe in empowering our clients. You have the right to:

Access: Request details of the information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request removal of your personal data, subject to legal obligations.
Opt-Out: Decline promotional communications at any time.
Restriction: Limit how we process your information in certain circumstances.

Requests can be made by contacting our support team. We aim to respond promptly and respectfully to all client requests, ensuring transparency and accountability.

6. Cookies and Tracking

Our website may use cookies to enhance user experience. Cookies help us:

Analyze website traffic and performance.
Remember user preferences for smoother navigation.
Improve functionality and design.

You can disable cookies through browser settings, though this may affect website performance. Cookies are used only to improve user experience, not to track personal behavior beyond our site.

7. Data Retention

We retain personal information only as long as necessary to fulfill service obligations.
Records related to projects may be stored for legal and administrative purposes.
Once data is no longer required, it is securely deleted or anonymized.

Retention policies are designed to balance operational needs with respect for client privacy.

8. Children’s Privacy

Shine Wall Stone does not knowingly collect information from individuals under 18 years of age. If such data is inadvertently collected, we will delete it promptly upon discovery. Our services are intended for professional and corporate use.

9. International Data Transfers

If Shine Wall Stone engages with clients or partners outside Pakistan, personal information may be transferred across borders. We ensure that such transfers comply with applicable data protection laws and maintain confidentiality. International partners are required to uphold the same standards of privacy.

10. Third-Party Links

Our website or promotional materials may contain links to third-party sites. Shine Wall Stone is not responsible for the privacy practices of external websites. We encourage clients to review the policies of any site they visit before sharing personal information.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updates will be communicated through our website or official channels. Continued engagement with Shine Wall Stone after updates constitutes acceptance of the revised policy.

12. Accountability and Compliance

Shine Wall Stone ensures compliance with applicable data protection laws.
Our team is trained to handle personal information responsibly.
We conduct periodic reviews to strengthen privacy practices.
Internal audits are carried out to ensure adherence to this policy.

13. Conclusion

At Shine Wall Stone, privacy is not just a legal requirement—it is a core value. We are committed to protecting your information, respecting your rights, and maintaining trust in every interaction. By engaging with us, you acknowledge and accept the practices outlined in this Privacy Policy.

We encourage clients to review this policy regularly and reach out with any questions. Our promise is simple: your trust is our foundation, and your privacy is our priority.